NFDA / PacWest Panel: Taking Costs Out of Supply Chain Can Profit Suppliers & Customers
FEATURE
Excerpts from the February 2014 NFDA / PacWest program on taking costs out of the supply chain:
Manufacturer Jamie Lawrence of AVK Industrial Products: When an AVK distributor takes the manufacturer to meet with a customer in order to find supply solutions, “we are not going to go around and take your customer.”
Distributor Jay Queenin: By working with his supply chain, Specialty Bolt has been able to reduce its head count from 130 to 80 while still providing customer service and engineering support.
Distributor Andy Cohn of Duncan Bolt: There is a change from the traditional definition of distribution, but some distributors are still concentrating on websites and dialing for sales instead of developing partnerships.
Tim Roberto Jr. of Star Stainless Screw Company: “Suppliers need to listen. People have to feel good about buying from you.”
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